Voice of the Customer (DL)

$60.00

• Describe methods on how to translate the Voice of the Customer (VOC) into measurable requirements.

• Explain how to apply a 5-step method for setting up and conducting a VOC study.

• Discuss techniques that are used to identify process variables which are correlated to customer requirements.

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• Describe methods on how to translate the Voice of the Customer (VOC) into measurable requirements.

• Explain how to apply a 5-step method for setting up and conducting a VOC study.

• Discuss techniques that are used to identify process variables which are correlated to customer requirements.

• Describe methods on how to translate the Voice of the Customer (VOC) into measurable requirements.

• Explain how to apply a 5-step method for setting up and conducting a VOC study.

• Discuss techniques that are used to identify process variables which are correlated to customer requirements.