Mapping the Process
• Define a process and a process map, and describe the benefits of process mapping.
• Describe the differences between relationship maps, swim lane charts, and process map diagrams.
• Discuss the three levels of detail used to describe a complex process; and walk through the five steps of process mapping.
• Explain and demonstrate how to apply a process map.
• Define a process and a process map, and describe the benefits of process mapping.
• Describe the differences between relationship maps, swim lane charts, and process map diagrams.
• Discuss the three levels of detail used to describe a complex process; and walk through the five steps of process mapping.
• Explain and demonstrate how to apply a process map.
• Define a process and a process map, and describe the benefits of process mapping.
• Describe the differences between relationship maps, swim lane charts, and process map diagrams.
• Discuss the three levels of detail used to describe a complex process; and walk through the five steps of process mapping.
• Explain and demonstrate how to apply a process map.